ALOPOTH Privacy Policy
We, ALOPOTH(hereinafter referred to as “Company”), are committed to safeguarding your privacy in relation to the protection of your personal information. To guarantee our ability to access your services, we may obtain and sometimes share your information. In order to further safeguard your privacy, we give this notice that details our information practices and the options you have when it comes to the collection and use of your information. In order to ensure that all users of the website, https://alopoth.com/(henceforth "the Website") and the "ALOPOTH application"(henceforth "the Application") are aware of the privacy policy that governs the use of the website and the application, we advise you to read the Privacy Policy and accept the terms and conditions contained herein by logging into the website or application. You must agree to our Privacy Policy, which covers the collecting and use of your personal information, or you are not permitted to use the Website or App. You can contact our Customer Support if you have any questions or complaints about this privacy policy at [email protected].
1. DEFINITIONS
“We”, “Our”, and “Us” - Refers to the creators of this privacy policy (ALOPOTH).
“You”, “Your”, “Yourself” and “User” - Refers to natural and legal individuals who use the Website.
“Website” - Refers to the official website created by ALOPOTH.
“App” - Refers to the ALOPOTH mobile application created by us.
“Personal Information” - Refers to any personally identifiable information that We may collect from You.
“Third Parties” - Refers to any website, company or individual apart from the user and the creator of the Website.
2. OVERVIEW
We take the responsibility to respect your private information online. We further acknowledge the need to preserve and handle the information you share with us that is identifiable personally ("personal information"). Information which we regard as personal about you includes but is not confined to your name, address, e-mail address, phone number, teacher verification details, or other contact details. You must provide the following information, but it is not limited to: phone number; profile photo; educational interests; and e-mail address in order to use a service from our website or application. This Privacy Policy also applies to data collected from users who are not recorded as members, including but not limited to surfing behavior, pages viewed etc. In addition, the Website and App may requestpermits to link your ALOPOTH Account to your Social Account, and if you have provided permission to link the Accounts, the information shall be gathered straight from your social media account.
3. USER PROVIDED INFORMATION
The Application/Website/Services obtains the information you provide when you download and register for the Application or Services. When you register with us, you generally provide (a) your full name, phone number, email address, profile photo, and authentication credentials (stored in encrypted form); (b) for teachers, verification details, courses created, and uploaded learning materials; (c) for students, enrolled courses and learning progress; (d) transaction-related information such as when making purchases; (e) information you provide us when you contact us for help. This information shall be regarded as ‘Personal Information’. In order to give you the service, important information, the required notifications and marketing promotions, we can use the information from time to time. We will ask you if we need additional information that will identify you personally (personal information). It is essential that you have logged into it using your own credentials to make full use of the app/website/services and to enable your information to be accurately captured.
4. AUTOMATICALLY COLLECTED INFORMATION
In addition, the app/products/devices can automatically collect certain data, including, but not limited to, the mobile device types that you use, your mobile device unique device ID, your mobile operating system, IP address, crash logs, and the use of the application/services information. We collect other relevant information according to the authorisations you give as is the case for most mobile applications. For payment of products and services, we use outside trusted third-party payment gateways. ALOPOTH does not retain, share, store or use sensitive payment information such as card numbers or mobile banking credentials; these are processed securely by the payment providers.
5. HOW INFORMATION IS COLLECTED
We will determine the purpose of collecting the information before or when personal information is collected. Unless we have the consent or legal requirements of the appropriate personnel, we only collect and use personal data for the purposes specified by us (such as course management, student-teacher communication, and fraud prevention) and for other compatible purposes. For these purposes, we will only retain personal information for as long as is necessary. With the knowledge or consent of the appropriate personnel, we collect personal information in a lawful and fair manner as appropriate. Personal data shall be appropriate to the purposes for which it is used and shall, to the extent needed for those purposes, be accurate, complete and updated.
6. COOKIES
On certain pages of our website and applications, we use data collection devices such as "cookies." "Cookies" are small files on your hard disk that help us to deliver customized services. We also offer certain functionalities that can be used only by using cookies. Cookies can also assist us in providing your interests-oriented information and analyzing usage trends. Cookies may be used to identify users that have been registered or logged in. Users may disable cookies through browser settings, although some features of the platform may not function properly. Through your visit to this web page, third party providers may use cookies to serve ads or analytics.
7. EXTERNAL LINKS ON WEBSITE
Hyperlinks to other websites, content or resources may be included on this Website. No website or resources supplied by companies or individuals other than ourselves are under our control. You recognize and agree that we cannot be liable for the access to any external website, resource or other material on or off such external websites or resources and do not endorse any such website or resource or other material. You acknowledge and agree that we are not responsible for any loss or damage caused by or in connection with the availability of such external websites or resources. Those providers of third-party services and websites may have their own privacy policy
8. OUR USE OF YOUR INFORMATION
Users of the Website and Application have the right to exercise control over their Personal Information. Subject to applicable laws and reasonable verification, you may:
- Access the Personal Information associated with your account
- Update or correct inaccurate or incomplete information
- Request deletion of your account and associated Personal Information
- Withdraw consent for non-essential communications
Requests relating to access, correction, deletion, or withdrawal of consent may be made by contacting ALOPOTH through the contact details provided in this Privacy Policy. Certain information may be retained where required by law or for legitimate operational, security, or dispute-resolution purposes.
9. CHILDREN’S PRIVACY
ALOPOTH does not knowingly collect or solicit Personal Information from children under the age of 13 without verifiable parental or legal guardian consent. The Website, Application, and Services are not intended for use by children under this age without such consent.
If we become aware that Personal Information has been collected from a child under the age of 13 without parental consent, we will take reasonable steps to promptly delete such information from our records. Parents or legal guardians who believe that their child has provided Personal Information to ALOPOTH may contact us using the contact details provided in this Privacy Policy.
10. OUR USE OF YOUR INFORMATION
Your contact details will be used as necessary to contact you, send service-related notifications, and manage course enrollment. We diagnose problems with our servers by using your IP address and manage our website and applications. You can also identify and gather wide demographic information with IP addresses. Finally, with your IP address, we can help protect you against fraud and unauthorized access. We may disclose your personal information to the third party in order to comply with the court directives and similar law treatments, or to think that it needs the necessary sincerity to comply with the law and avoid impending physical damage or loss of money. Alternatively, investigate or take measures in connection with illegal actions, suspected fraud or violation of the terms and conditions of use.
11. CONFIDENTIALITY
You further acknowledge that this website may contain data that are confidential to us, and that without our prior written consent you may not disclose this information. Your information will not be disclosed to any third parties if required to do so by law by the appropriate authorities. Your information is considered confidential. No third party will be sold, shared or rented with us, nor will we send unwanted email via your email address. The emails we send relate only to services and products which we have agreed upon.
12. OUR DISCLOSURE OF YOUR INFORMATION
Due to the existing regulatory environment, we cannot guarantee that no other way of disclosing your personal communications and other information is described otherwise in this Privacy Policy. We may be forced to disclose information to the government, law enforcement agencies or third parties by way of an example (without limiting or forgoing). We don't sell or rent information about you to any third party as a matter of policy. The following describes, however, certain ways in which you can disclose your personal information:
Providers of external services:You can use our websites with a variety of services offered by external providers (e.g., cloud hosting, analytics, payment gateways). When you use these optional services and they need to collect data from you, their privacy policy will apply.
Law Enforcement: We work with various other agencies, including law enforcement, to ensure the enforcement of various laws. You authorize us to share any personal information with law enforcement and government officials in case of an investigation into fraud, intellectual property infringement, or other illegal activities.
13. ACCESSING AND REVIEWING INFORMATION
You can view and edit the information you submit every time you register. You may change your personal details, like your address, phone number, and profile photo, or request account deletion. We will retain records of the information you request we erase in certain cases, including situations in which it would help to settle disputes, problems, and our terms and conditions. Another issue is the fact that outdated data has never been completely removed from our system due to technical and legal restrictions, including storage backups. To respond to your request, you should not expect us to remove all of your personally identifiable information from our database instantly.
14. OTHER INFORMATION COLLECTORS
Information in this document only applies to the way we collect and use your data unless otherwise stated in our privacy policy. Information you provide to parties other than us, regardless of where you find them on the Internet, may be subject to different standards of use or disclosure. Third-party advertisers adhere to their own privacy policies when it comes to our use of them. You must ask questions before giving out your personal information to anyone, as we have no control over the privacy policies of third parties.
15. SECURITY
We see data as a valuable asset, and thus we must do everything we can to avoid data loss and security breaches. We use industry-standard security measures, including encrypted data storage, secure cloud infrastructure, and restricted access controls. We ensure the privacy of our customers' personal information by using recognized industry standards, both in transit and post delivery. Though "perfect security" is not achievable online, we take reasonable steps to protect your data. You also acknowledge that any security lapse outside our usual security procedures is your risk to bear
16. DISCLAIMER
You should be aware that it is not possible for us to make guarantees about the privacy of your private communications and other personal information, as these things may be disclosed in a way that is not described in this privacy policy. Because of this, although we promise to protect your privacy, we cannot guarantee your privacy will be protected at all times. You, as a user of this website, are aware of and accept that you take all responsibility and risk for everything you do on this website, on the Internet, and on your own devices.
17. DISPUTES AND JURISDICTION
All claims brought up by this policy, including but not limited to claims regarding rights, refunds, and compensation, will be resolved using a two-step alternative dispute resolution process.
Stage one: Mediation. If a dispute arises, an impartial third party will be chosen to settle the issue.
Stage 2: The Arbitration Process. If the mediation is unsuccessful, the arbitration award is final and enforceable by both parties. The arbitration is being held in Dhaka, Bangladesh.English will be used for the arbitration proceedings. After the arbitrator hands down their decision, both parties are bound by it. The case will be brought before the Dhaka court if the alternative dispute resolution fails to resolve the conflict.
18. QUESTIONS AND SUGGESTIONS AND COMPLAINTS OFFICER
If you have an unresolved issue by our customer service team, or if you want to report an unresolved issue, please write to our customer service at [email protected] or call us at +8801707112556.
Registered Office Address:
3/4 Purana Paltan, Madina Tower, Dhaka 1000, Bangladesh.
19. NOTICE OF AMENDMENTS AND CHANGES TO TERMS AND CONDITIONS AND PRIVACY POLICY
We reserve the right to modify the terms and privacy policy from time to time as we think necessary without providing you with any notice or prior notice to you. Your continuing use of this website will be construed as acceptance of these terms and conditions. Any alterations are permitted. As a result, it is highly advised that you review the terms of service on a frequent basis. If you do not agree to any modification or alteration to the conditions, you may immediately discontinue your use of this website and any associated services.